To streamline the pickup process and ensure a smooth experience, please review the following policies and recommendations:

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• Orders must be placed at least 72 hours in advance. If you need a last-minute pickup, please contact us directly, and we’ll do our best to accommodate based on current inventory and availability.

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• We recommend using an SUV or minivan with empty back seats folded down for pickup. This setup ensures safe transport and helps maintain the quality and appearance of your items.

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• Our foldable backdrop panels are easy to handle and fit conveniently in an SUV or minivan with the seats down. We provide all necessary supplies, including weights, with your package. Please return all supplies after your event; balloons are yours to keep.

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• Due to limited pickup windows, please arrive at your scheduled time to prevent backups and delays.

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• Due to high order volume, weather conditions, and production demands, we are unable to assist with fitting or arranging items in your vehicle. Please prepare your vehicle accordingly for easy loading.

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• Refunds are issued only if Shayona Events & Decor cannot complete your order. Cancellations must be made 72 hours prior to the delivery or pickup date. Canceled orders will result in a credit for future use on any onsite installations or future Grab & Go orders.

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• All orders will be confirmed by our team. We kindly ask that you call us one hour prior to your pickup time to ensure your order is ready, helping us expedite your pickup process.

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Thank you for choosing Shayona Events & Decor. We’re excited to be part of your celebration!

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